Payment & refund policy

Last updated: May 21, 2026

1. Payment methods

We accept the following methods where enabled at checkout (availability may vary during gateway maintenance):

Credit and debit cards (Visa, Mastercard)
PayPal
Revolut
PaysafeCard
Apple Pay and Google Pay (where supported)

All charges are processed in USD unless otherwise disclosed. If online payment is temporarily unavailable, you may complete your order via our contact form and our team will arrange payment manually.

2. When you are charged

Authorization: Your payment method may be authorized at order placement to verify funds.
Capture: Payment is typically captured when your order ships. If an item is canceled before shipment, authorization is released or refunded.
Manual confirmation: During gateway setup, checkout may record an order request; our team will contact you before charging.

3. Billing descriptors

Charges appear on your statement as VELUNA FASHION or a similar descriptor provided by our payment processor. Contact us if you do not recognize a charge before disputing with your bank.

4. Taxes

Sales tax is collected on taxable US shipments to states where we have nexus, shown at checkout. International orders may incur VAT/GST upon import per local law.

5. Refunds

5.1 Approved returns

Refunds for eligible returns are issued to the original payment method after inspection. Shipping charges are non-refundable unless the return is due to our error.

5.2 Cancellations

If you cancel before shipment, we refund the full product and standard shipping amount paid.

5.3 Partial refunds

Items returned outside policy condition may receive a partial refund or be returned to you at your expense.

5.4 Timing

Allow up to 10 business days for processing plus 3–10 business days for your bank to post the credit.

6. Chargebacks

Contact support@velunafashion.com before filing a chargeback. We provide order and tracking details to resolve issues. Fraudulent chargebacks may result in account restriction and collection action where permitted.

7. Payment security

Card data is processed by PCI-DSS compliant providers. Veluna does not store full card numbers on our servers. Use a secure connection (HTTPS) when checking out.

8. Gift cards & store credit

If we offer gift cards or store credit, separate terms will be published on the purchase page. Gift cards are not redeemable for cash except where required by law.

9. Contact

support@velunafashion.com · +1 (212) 555-0147